Four in 10 CIOs Say Their Company Lacks Support Needed for Digital Marketing Projects


Most businesses have taken steps to enhance their digital marketing abilities, but structural issues may still get in the way, new research from Robert Half Technology and The Creative Group suggests. Forty-two percent of chief information officers (CIOs) surveyed said their company does not have the structure to support the seamless integration between marketing and information technology (IT) for digital marketing projects. Advertising and marketing executives were more optimistic, with only 24 percent saying the same.

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Alarming Practices and Outdated Technology Create a Customer Satisfaction Challenge


First major study of call handling at large businesses uncovers a major blind spot – and a powerful new opportunity to raise customer satisfaction. The majority of businesses in the U.S. utilize old and frustrating call handling applications to connect callers, creating opportunities for companies who value the customer experience. These dynamics are cited by Parlance Corporation in a new study released today that examines the call handling practices of leading companies in the U.S.

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Four in 10 Americans Admit Knowing Little Or Nothing About Their Employee Benefits


New research from MassMutual finds that while most Americans understand the importance of their personal finances and employee benefits, 40 percent admit they know little or nothing about them. On the surface, most people seemingly have their financial house in order, saying they prioritize understanding their personal finances (77 percent), having enough medical insurance (74 percent) and being on track to retire comfortably (65 percent), according to the 2015 MassMutual Employee Benefits Security Study. Yet 38 percent say they know little or nothing about their employer-provided benefits such as healthcare, life insurance, 401(k) retirement plans and other benefits. Two in five respondents (42 percent) say they are clueless about whether or not they are on track to retire comfortably, the study found.

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Transamerica Center for Health Studies and Johns Hopkins Bloomberg School of Public Health Release New Wellness Workplace Guide

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Comprehensive Report Covers Employee and Organizational Health Factors Steps for Implementing a Workplace Wellness Program and Employer Success Stories The rise in health care costs has led many employers to find new ways to help employees stay healthy and productive while simultaneously reducing health care costs associated with preventable chronic diseases. A trend to address this issue is the growth of workplace wellness or health promotion programs. To gain insight into the best practices that are driving the most successful workplace wellness programs across the country, national nonprofit Transamerica Center for Health Studies (TCHS) partnered with the Institute for Health and Productivity Studies (IHPS) at the Johns Hopkins Bloomberg School of Public Health to release From Evidence to Practice: Workplace Wellness that Works, an evidence-based, straightforward workplace health promotion guide for employers.

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Can Revising Recruitment and Retention Strategies Now Dodge a Future Talent Deficit?

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Automation, immigration and women workers will prove crucial to staving off global labor shortages. The global labor force participation rate will continue its decline, reaching 63.1 percent in 2025. Driving this trend is the fact that, in many countries, the population share of those 65 and older is increasing. This demographic shift will raise dependency burdens for prime-age workers and intensify competition for labor. To compensate, countries will push back retirement ages, businesses will adopt more automation solutions, and employers will rely more heavily on female and immigrant labor pools.

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Study on Workplace Wellness Finds 80 Percent of People Would Rather Work Alone Because of Unhelpful or Hostile Work Environments


In order to explore bullying and wellness in the workplace and to create methods to assess psychological health and eliminate the unnecessary stress factors, the nonprofit Faas Foundation launched the Initiative to Create Psychologically Healthy Workplaces. It has begun work by supporting projects with Mental Health America (MHA), Canada’s Centre for Addiction and Mental Health Foundation (CAMH) and the Yale Centre for Emotional Intelligence.

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Employees Want Direct Access to Pay and Benefits Information

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Employees desire a quick way to access their pay and benefits information, according to results from the 2015 “Getting Paid In America” survey conducted by the American Payroll Association. Technologies such as employee self-service portals give workers the option to access their pay and benefits information almost anywhere they have Internet access. “Empowering employees with direct access to their pay and benefits information online and through mobile is now a necessity,” says Shelley Ng, vice president of product management at Ceridian.

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